Privacy Policy

Bellows Film Lab Privacy Policy

Effective as of 11/23/2025

At Bellows, we care deeply about film, our creative community, and your privacy. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you. This Policy applies to all websites, online services, and platforms (collectively, the “Services”) where it is posted. Your use of our Services is also subject to our Terms of Use.

By using our website, products, and services, you acknowledge that you have read and understood the practices described in this Privacy Policy.

About This Policy

This Policy outlines:
What personal data we collect about you. how and why we collect it, who we share it with, your rights and choices, and how we safeguard your information.

As our company grows, we may introduce new products or services. If any future offerings require changes to how we collect or process personal data, we will update this Privacy Policy.

If you do not accept this policy, please understand that it is your choice whether to use our Services.

1. When We Collect Your Data & What We Collect

We collect personal information when-

You visit or interact with our website.
You create an account.
You place an order for film developing, scanning, printing, camera purchases, or accessories.
You communicate with us via email, phone, or chat.
You upload or send film for processing.

Personal Information You Provide

This may include: Name, Email address, Phone number, Shipping and billing address, Payment details (processed securely by third-party providers), Order history and service selections, Images, negatives, and other media submitted for processing.

Automatically Collected Information

Our servers automatically log certain details from the devices that access our Services, such as:
IP address
Browser type and version
Device type and operating system
Dates and times of visits
Pages viewed
Referring links
Metadata associated with uploaded files
We use this data to operate the website, improve functionality, analyze traffic, and secure our systems.

2. Cookies

Like many websites, we use cookies to:
Maintain your logged-in status.
Store cart contents.
Personalize your browsing experience.
Analyze site usage.
You may disable cookies in your browser, but some features of our site may not function correctly.

Analytics Tools

We use services such as Google Analytics to measure website performance and user engagement.

More information: https://www.google.com/policies/privacy/

Opt-out: http://tools.google.com/dlpage/gaoptout

Embedded Media

Pages that contain embedded videos or widgets (e.g., YouTube, Vimeo) may set additional cookies.

3. How We Use Your Personal Data

We use your data for the following purposes:
Fulfilling orders for development, scanning, printing, and product sales.
Processing payments.
Shipping products and film orders.
Providing customer support.
Improving site performance and user experience.
Contacting you about your order status, services, or promotions.
Preventing fraud and securing our systems.
Complying with legal obligations.

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We also use aggregated, anonymized data to improve our Services. We never use this data in a way that personally identifies you.

4. Sharing Your Information

We may share personal data with trusted third-party service providers, such as:
Payment processors,
Shipping carriers,
Cloud storage and hosting providers,
Website analytics vendors,

These partners are only allowed to process personal data to perform their contracted services.

We may also disclose information if:
Required by law, subpoena, or court order.

Necessary to protect our rights, safety, or property. To investigate fraud, illegal activity, or security issues

We do not sell or rent your personal information.

5. Data Access, Retention & Deletion

You may:
Update your account information at any time,
Opt in or out of promotional emails,
Request deletion of your personal data,
Request details about what information we store, We retain personal data only as long as needed to provide our Services or fulfill our legal obligations.

Images and scans from film processing may be stored for a limited time for delivery and customer support purposes. Long-term archival storage is not guaranteed unless explicitly stated.

6. Children’s Information

Our Services are not directed toward children, and we do not knowingly collect personal information from anyone under 13 without verified parental consent. If we discover such information has been collected, we will promptly remove it.

7. Security

We use SSL encryption and a variety of physical, electronic, and procedural safeguards to protect your personal data.

While no system is 100% secure, we take all reasonable steps to prevent unauthorized access, disclosure, or misuse.

8. Third-Party Sites

Our website may contain links to external sites.

This Privacy Policy does not apply to those sites, and we are not responsible for their content or privacy practices. We recommend reviewing their respective policies before providing any personal information.

9. Return & Refund Policy

Camera Purchases

We offer a 14-day return policy for camera purchases.

To qualify:

The item must be returned in its original condition with all accessories

The return request must be made within 14 days of delivery

The customer is responsible for return shipping unless the product arrived defective

Film Stock

All film stock purchases are final.

Due to the light-sensitive and perishable nature of film, we cannot accept returns on film rolls, packs, or bulk film.

Film Development, Scanning, and Printing

No returns, refunds, or re-do credits are offered once film has been developed or scanned.

This includes:

C-41, B&W, E-6, ECN-2 processing

Scanning services

Printing services

Results may vary due to film age, exposure, storage, and external factors outside our control.

10. Turnaround Times

Turnaround times for development, scanning, and printing vary based on:

Lab workload

Seasonal demand

Equipment availability

Estimated timeframes are approximate and not guaranteed, though we always strive to complete orders promptly.

11. Your Rights & Choices

Depending on your location, you may have rights to:

Access or update your personal data

Request deletion of your data

Opt out of marketing communications

Request a copy of your data

To submit a request, contact us at:

[Your Contact Email]

12. Contact Us

If you have questions about this Privacy Policy, you may contact us at:

Bellows Film Lab

[Miami, Chicago, Atlanta, Orlando]
contact@bellowsfilmlab.com